NEWSTATE STENHOUSE (S) PTE LTD - FAIR DEALING POLICY

Newstate Stenhouse’s Commitment to Fair Dealing

At Newstate Stenhouse (S) Pte Ltd, we are committed to serving our customers. This
commitment is built on the foundation of treating our customers fairly, and at a minimum,
following and adhering to the Fair Dealing Guidelines issued by Monetary Authority of
Singapore (MAS) in 3 April 2009 and updated in 20 Feb 2013.

You, as a client, are the heart of our business. Our company is only as strong as our
customer base. Doing right by you is our top priority. With this in mind, our commitment to
you is to treat you fairly and promise to use the following commitments as a guidance for
fair treatment.

We Commit

  1. 1
    To only offering you products that are suitable for your needs.
  2. 2
    To ensure you that our sales representatives are thoroughly trained and equipped with
    the necessary knowledge and skills to provide you quality information, advice and
    appropriate recommendations by our competent representatives.
  3. 3
    To deliver clear, relevant and timely information to help you make well-informed
    decisions.
  4. 4
    To listen to you and respond to your complaints, if any, in an independent, effective and
    prompt manner.

Commitment from Our Board of Directors and Senior Management Team

Our Board of Directors and The Senior Management Team is committed to the
implementation of Fair Dealing Outcomes and embedding these Outcomes into our day-to-
day operations.

We have taken proactive steps to build towards delivering fair dealing outcomes by
strengthening our sales process through a more robust fact finding process and needs
analysis check; implementing additional team training and testing on their product
knowledge and skills on a regular basis; continued to ensure that our team remuneration is
based on a balanced scorecard approach, putting quality of the fact find process and
customer satisfaction first instead of sales performance.

Newstate Stenhouse will continue to put in place best practices, so as to uphold the
standards expected of a leading broker and advisory firm in Southeast Asia.

This document has been updated and reviewed [4 June 2020]